As your business becomes increasingly dependent on technology, the need for a reliable IT services provider that allows you to focus on your business objectives has become all-important.
With years of experience as an IT services provider, CenCal Tek is more than qualified to offer a range of proactive IT management and support services for your network, applications, and equipment. The scope of service provided usually depends on our customers’ needs and can involve simple system upgrades to full IT network management for a pre-established monthly fee. The key element it that CenCal Tek’s approach is preventative and proactive in nature.
To provide proactive and dependable IT managed services, we rely on remote monitoring and management software and other tools that continually oversees the health and performance of your IT network. If an issue should arise, we provide proactive remediation virtually eliminating the need to disrupt your business activities.
CenCal Tek will generate regular reports that provide insight into your IT system and detail the business value and services being received. This will help you plan and budget for future IT expenses.
From Reactive to Proactive
Many businesses continue to use the reactive or break-fix IT management approach and will only handle IT issues as they arise. The following is a comparison of reactive and proactive approaches.
Reactive IT Management
- An IT issue is detected.
- You contact your IT “break-fix” solution provider.
- Once you reach your IT provider, you describe the issue as you understand it.
- If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.
- Once at your location, the issue is properly diagnosed.
- The issue is resolved.
Proactive IT Management
- Your network and IT assets are monitored remotely 24/7 by your managed services provider.
- Remote monitoring and management tools alert to a potential issue or an issue about to occur.
- A centralized dashboard allows for remote diagnosis and remediation of the issue by a qualified technician, without travel time or disruption to your business flow!
You can trust CenCal Tek to deliver the level of managed services your business needs to operate with a stable and secure environment. Our proactive IT management services will eliminate business disruptions and give you peace of mind knowing that your networks are always secure and operational with no surprises and unwanted expenses.