“Managed Services save businesses money over paying IT staff and money lost through down-time; either Incremental or from Outages”.
Managed Services plans offer the best solution for organizations that need IT support, that either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person or department.
We have Tiered Plans to fit any company’s size or budget.
“Working with us is like having your own Virtual IT Department.”
Benefits of Managed Services
- Establish predictable IT management costs through a simple, firm-fixed-price agreement.
- Scale up or down in usage based on your employee (user) count and infrastructure.
- Leverage cloud-based remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently.
- Receive 24×7 access to our team of professionals, whenever you need it.
- Benefit from years of experience facing a wide range of business technology challenges.
- Gain access to a local, deep professional & certified bench of skilled expertise on almost every business technology on the market today.
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CenCal TEK Managed Services are not a one-size fits all.
Each business is unique so we assess your needs and put together a package that is designed for your individual business.
Elements of our Managed Services Plan
Performing a Company/Network Assessment lets CenCal TEK rapidly identify and address critical and potentially costly issues for your business. This Assessment Report is designed specifically to provide you with insight into your IT environment, identifying pain points and security gaps, and providing you with the opportunity let CenCal TEK make an immediate positive impact on your operations.
This assures that CenCal TEK deploys the perfect Managed Service Plan for your business.
We at CenCal TEK strive to be your trusted adviser rather than just another service consultant and provides the foundations for deeper relationships between you and CenCal TEK.
Security is all about layers of protection and businesses small or large today cannot operate without the highest level of protection that CenCal TEK offers as part of its Managed Services Plan. Threats comes from all directions and places, internal and external.
Hackers penetrate your networks, Viruses and Malware cripple your computers and Hijack your company data, malicious websites infect your computer, Spam clogs you email Inbox, threat comes in to your email disguised as regular email, company Apps and data are left on mobile devices that are lost or stolen – this all ends with CenCal TEK Managed Services Plan
We deploy an arsenal of protection keeping your data and network safe.
AntiVirus – Internet Content Filtering – Email AntiSpam Filtering – Firewall Protection – Secure Single Sign-On (SSO)
Peace of Mind
Your business is your Data – Your Data is your business! Safe guarding this precious resource is always on the forefront of CenCal Tek minds. An Excellent Backup and Disaster Recovery (BDR) Plan is the utmost importance. We at CenCal Tek utilize state of the art Backup software and hardware to protect your business data from any threat, disaster, hardware failure and human mistakes. We design and implement the best Backup Solutions to deliver to our Managed Services Customer’s.
We perform OFF-SITE REPLICATION – BACKUP 2 CLOUD – ONSITE BDR SERVERS – ONSITE BLACK-BOXES (Backup drives in Fire-Proof, Water Proof, Building Collapse Proof safe).
We perform both Image and File based backups. Image based backups (can virtual boot and run a server very quickly or restored to a different machine entirely) and File Level based backups are each be stored locally in the Black-Box for fast recovery and in the Cloud for added protection.
CenCal TEK will custom design a BDR strategy tailored to each of our Managed Service Customer’s in order to protect your most valuable resource your data.
Monitoring is always the heart of any good proactive Managed Services Plan! We at CenCal TEK utilize the latest Agentless Automated Monitoring of your critical links in your data flow – Servers – Workstations – Network Equipment – Mobile Devices.
Monitoring is the first step but, if nothing is seen then nothing is done….. That’s where CenCal TEK Enterprise class Network Operation Centers (NOC) takes proactive device management to the next level. Network certified Engineers watch 24/7/365 your critical devices and if there is an alert triggered, they will remotely diagnose and remedy the potential threat or problem. Most of this is completed without the customer being aware that anything is happening.
NOC also implements scheduled critical updates to your Managed devices called Patch Management. The updates are run after-hours when employees aren’t interrupted.
Nothing is more frustrating than needing help with your computer, server, network or mobile device and not having anybody to reach out to. CenCal TEK offers 24/7/365 Live Help Desk support to its Managed Services Customers.
We offer the best North American based Help Desk support! Help is just a Click or Call away….. Managed Services Customers are able to access the Help Desk Services from a dedicated Toll Free Phone number, Live Chat right from their computer and by submitting a HelpDesk Ticket which alerts our Engineers immediately and customers are responded to quickly.
Sometimes remote support is not enough, that is why CenCal TEK has skilled Engineers and Technicians standing by ready to come to your site and address any problem!
We at CenCal TEK believe knowledge is empowering. We provide deep insight into the state and health of your businesses network. Each Quarter we will sit down with you and go over a summary of all the data compiled through Network monitoring.
We use this opportunity to evaluate your IT environment and it’s Health. We will go over strategies for the future of your IT environment, give recommendation and take action where needed.
Monthly, CenCal TEK will deliver electronically, Network Reports so our customers have insight to their Networks and how CenCal TEK is making good on their deliverables.
We believe that clarity and transparency is best for us as well as our customers!