Secret Sauce

CenCal TEK Network Operation Center (NOC) is your eyes and ears.  Our NOC monitors your Network/Servers/Workstations/Devices 24/7/365. All the data compiled from our intensive monitoring is summarized and used in our Quarterly Network Review for our Managed Service Plan customers.

If an alert is triggered, NOC then will remotely diagnose and remedy the potential threat or problem. Most of this is completed without the customer being aware that anything is happening.

Routine Maintenance is performed on all devices by NOC at regular scheduled intervals.

NOC for Workstations

Type    |    Interval

Monitoring | Continuous

Description

Monitoring will be configured using NOC policy modules. All products for which a policy module exists are eligible for monitoring services.

Device-level monitoring for all supported protocols is available upon request, or will be maintained where pre-existing.

Green Computing | Daily or as defined

All non-essential workstation class devices will be shut down and/or woken daily on an automated schedule to save energy costs. Windows power management plans will be remotely configured as requested.

This service is available upon request only.

AV Services | Daily

All definition and signature updates are performed on a daily or as-needed basis. Quarantine or clean actions are taken to best protect data integrity and stem the infection from compromising network systems.

Disk Health Audit | Monthly

An extensive checkdisk (CHKDSK) routine is executed upon logical drive c:\ creating error events that will trigger alerts for all issues identified.

Disk Cleanup | Weekly

Temporary files and Temporary Internet files are removed on all Windows devices.

Disk Defragmentation | Monthly

Defragmentation of all fixed disks using operating system native utilities when applicable, excluding SSD’s.

MS Patch Mgmt | Weekly or as defined

Microsoft patch management will be configured by NOC update agent policies and approval groups except where the specified pre-existing update agent policies and approval groups for continued use. By default, critical and security updates for all present software components will be approved and automatically installed. Service pack installations are performed by request as a scheduled activity.

Application Updates | Weekly, Monthly

Third-party applications for which update scripts are included in Service Center will be scheduled on a weekly basis.

NOC for Servers

Type    |    Interval

Monitoring | Continuous

Description

Monitoring will be configured using NOC policy modules. All products for which a policy module exists are eligible for monitoring services.

AV Service | Daily

All definition and signature updates are performed on a daily or as-needed basis. Quarantine or clean actions are taken to best protect data integrity and stem the infection from compromising network systems.

Disk Health Audit | Monthly

An extensive checkdisk (CHKDSK) routine is executed upon logical drive c:\ creating error events that will trigger alerts for all issues identified.

Disk Cleanup | Weekly

Temporary files and Temporary Internet files are removed for all profiles on all Windows devices.

Disk Defragmentation | Monthly

Defragmentation of all fixed disks using operating system native utilities when applicable: exceptions (database or backup partitions, for example).

MS Patch Mgmt | Weekly or as defined

Microsoft patch management will be configured by NOC update agent policies and approval groups

By default, critical and security updates for all present software components will be approved and automatically installed. Service Pack installations are performed by request as a scheduled activity.

Application Updates | Monthly

Critical, Security and Definition updating for all other will be scheduled. Depending on automation schedule, anti-malware definitions should be updated on a daily basis.

NOC for Network Infrastructure

Type    |    Interval

Monitoring | Continuous

Description

Availability

Bandwidth utilization

Service availability (FTP, HTTP, VPN, etc)

Resource monitoring (CPU, memory, sessions, etc)

Performance

Firmware Updates | Ongoing

Critical and security patches for the firewall operating system will be installed.

Security patches are reviewed and installed based on releases by the technology vendor on an as-needed basis that conforms to the change management policy. Configuration backup of the device will be taken before the patches are installed on the devices..

NOC Network Printers

Type    |    Interval

Monitoring | Continuous

Description

Monitoring will be configured using NOC policy modules. All products for which a policy module exists are eligible for monitoring services.

Device-level monitoring for all supported protocols is available upon request or will be maintained where pre-existing.

NOC for Other IP-based Device

Type    |    Interval

Monitoring | Continuous

Description

Monitoring will be configured using NOC policy module. All products for which a policy module exists are eligible for monitoring services.

Device-level monitoring for all supported protocols is available upon request, or will be maintained where pre-existing.

NOC for Exchange

Type    |    Interval

Monitoring | Continuous

Description

Comprehensive monitoring collects continuous performance metrics and critical Windows log events. SMTP and MTA statistics are gathered and interpreted 24/7.

Service Assurance | Continuous

Consistent running state of Windows services is managed 24/7.

Database Management  | Continuous

Management of all database and log files disk space (selectively/collectively), performance of each disk and I/O balancing across disks, management and monitoring of database size and traffic.